Haier HLP21N 6.6-Pound Pulsator Wash with Stainless Steel Tub
by Haier
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Our Price: $259.95 Availability: Usually ships in 3-4 business days Category: Major Appliances See more product details |
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Kitchen and Housewares Reviews of Haier HLP21N 6.6-Pound Pulsator Wash with Stainless Steel Tub
Customer Review: Best decision I've ever made.. except marrying my husband..
Summary: 5 Stars
This is a wonderful wondeful little machine. It's small enough to fit, but large enough to do a good size load!
Warning though... human error can occur... don't forget to put drain tube INTO SINK.. floods may occur *grins sheepishly*
If I could rate 20/5 stars, I would.
Customer Review: Broke After 1.5 Years
Summary: 1 Stars
Broke after 1.5 years. Still on the lookout for a decent, apartment sized washer that I can hook up to the sink.Customer Review: Broke after 3 months, incredibly bad customer service
Summary: 1 Stars
In two sentences: I LOVED this washing machine until it broke down after only three months; the customer service is so terrible that I would never again buy anything from Haier.
I live in a tiny apartment and normally had my laundry done by a pickup&delivery service. I bought this washing machine to do the laundry for my baby, and quickly began to do some of my own laundry in it as well.
I was very happy with this product in the first three months. It was easy to install and to operate. Spinning was so good that the clothes were almost dry when I took them out of the machine.
Then, after three months, the machine started making loud sounds during the cycle, and wouldn't spin anymore.
I called customer service on June 8. They said that there is no service for this machine, and that they would send me a replacement unit. The customer service representative even asked me to call two days later, to get a tracking number.
It is now July 14, and in the past 6 weeks I have called Haier every two days or so. Every time I was told that they were awaiting a response from the "corporate office" (which is apparently in New Jersey, whereas the customer service is in Ohio). Over and over again they promised to call me back in "3 to 4 business days". Of course they never did.
Finally today - 6 weeks after I was told a replacement unit was on the way - they tell me that there are no replacement units in stock (or equivalent units), and that I would be refunded instead.
They refuse to refund me for the $80 taxes, shipping, and handling I paid originally, or to send a technician to look at it.
Not to mention the cost of laundry in the 6 weeks since I called.
And who knows when - or if - will I get the promised refund.
Customer Review: Can't Use it Yet - Faucet Adapter Not Intuitive
Summary: 1 Stars
So I ordered this washer and one of the related dryers 3 weeks ago. The dryer came w/in the first week. The washer just arrived 2 days ago. That's annoying, but that probably had more to do w/ the carrier Fed-Ex than the company I purchased it from. Anyway, I got it all set up and was looking forward to attaching the hose to the faucet and doing my first load then writing a great review. Then I spent over an hour trying to figure out why the adapter would not attach to my faucet and trying to decipher the very sparse instructions and weirdly uninformative diagrams. I don't have a particularly fancy nor rare faucet style but the adapter that comes w/ the washer doesn't even come close to fitting. They're almost exactly the same diameter. One will not fit inside the other. I'm clearly doing something wrong and will have to buy a wrench to see if I can "remove the aerator" like the instructions say, but it's annoying that a "quick start easy connect" adapter can be such a pain in the butt on a run of the mill faucet. I could see if I had some strange faucet, but it's just basic and run of the mill. Nothing outstanding about it, so you'd think an "easy fit" universal adapter would have no problem. I'm writing a review simply to say that while it's probably "easy" for 95% of people, it could also not be "easy" and if that happens, you're basically out of luck in terms of getting help, b/c the diagrams and troubleshooting tips are completely useless...Customer Review: Comparison with 4.9lb washer
Summary: 5 Stars
I owned the 4.9lb haier washer for three years until it was broken down, then I decided to get this one. In my opinion, this one is far
more superior than the 4.9lb washer. The 4.9lb washer kept stopping due to unbalanced cloth, but I never have this problem for this washer.